Policies

Shipping Policy
1) We are shipping our products using FedEx Next Day Air.
2) Merchandise cannot be shipped to a PO Box.
3) All product orders currently present in our inventory are fulfilled within 24 hours of receipt of your order. Products which are not at disposal in our inventory at the moment of your purchase are usually delivered within 4-6 weeks from the moment of placing an order.
4) All readily available products ordered after 1:00 PM on Friday will be shipped the following Monday. We observe all national holidays.

Cancellation policy
You may cancel your order on a product which has not been readily available in our inventory at the moment of your purchase, 48 hours after placing that order, without any cost to you. However, in case of canceling your order at any further moment prior to our estimated time of delivery, we reserve the right to bill you for the amount of material and labor used in a production of your order or in case the product has been finalized and ready to dispatch, we reserve the right to bill you for the full amount, considering that sale final.
For further options please refer to the Return and Exchange policy.

Returns and Exchange Policy
All returns must be received within 2 weeks of the date of delivery. All merchandise must be unworn, unused and in original condition with original tags attached. Gris Gris Factory has the right to refuse return of goods that do not meet Gris Gris Factory Return Policy requirements. There are no refunds on jewelry and accessories, however they can be exchanged for store credit if returned within 2 weeks of delivery date. All merchandise purchased “ON SALE” or purchased at a discounted price are FINAL SALE. No exchanges or refunds. Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges. Returning an item: a. Please email us at info@grisgris.ca or call us (514) 938-1159 and request a return authorization number. Please provide your name, order # and reason for return in the email. Please be aware that the issuance of a RA# does not guarantee the goods will be accepted, nor that your credit card will automatically be refunded. You will be notified of acceptance once the goods have been returned and inspected. If you would like to exchange an item for size or would like a completely different item, please email us at info@grisgris.ca or call us at (514) 938-1159 and request an exchange authorization number. Please provide your name and order # in the email. You will be notified of acceptance once the goods have been returned and inspected. We recommend sending items back via UPS, FedEx or insured parcel post. All tracking numbers of return packages should be recorded and safely stored for proof of delivery. Gris Gris Factory does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled.

Information Collection, Use and Sharing
We are the sole owners of the information collected on this site. We only have access to collect the information that you voluntarily give us via email, registration forms or through direct contact from you.
We will use your information to respond to you, regarding the reasons you contacted us. We will not share your information with any third party outside our company, other than as necessary to fulfill your request, e.g. charge your account for purchased/ordered goods and services or to ship an order.
Unless you ask us not to, we may contact you via email in the future regarding our sales specials, new arrivals and services or changes to this privacy policy.
Your access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email address or the phone number provided on our website:
See what data we have about you, if any
Change/correct any data we have about you
Have us delete any data we have about you
Express any concern you have regarding our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.
Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.